Unsubscribe easily. My Samsung is probably 15 years old by now. If the refrigerator’s functions suit your needs and the price is right for your budget, we recommend choosing a Samsung refrigerator. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. I found this news article in which they discovered that this is happening to thousands of other people, and Samsung refuses to do a recall. Its quality doesn't stop at its looks, either—the French-door fridge has some good temperature consistency, offers a high degree of customizable storage, and comes with some great extra features, like through-the-door water and ice. Samsung RF28R6201SR Refrigerator Review A fridge with high-end looks and performance to match. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. "And it's completely shocking that nothing is being done about this. "It's pretty genius on my husband's part I think," Jones said. Samsung - unbelievably bad customer service! It is silver which is very much still in vogue and everything works! Samsung 22 cu. We purchased our Samsung French door refrigerator from Lowe’s. Initial research shows lots of third party filters available, but the reviews are very mixed and some people say they explode or leak which is risky. I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. Lisa Heilman's Samsung refrigerator in Sanford, Fla. (Image: WKMG), there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. See reviews below to learn more or submit your own review. "I'm really glad I reached out," Heilman said. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. The Samsung French Door Refrigerator RF260BEAESR/AA scored 4.1, tying as the No. Best Buy has honest and unbiased customer reviews for Samsung - 21.8 Cu. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. The Samsung SRF719DLS offers an internal layout that made the fridge easy-to-organise, but had issues with the water and ice dispenser that put a damper on reviewer approval. The best refrigerators from reliable brands like GE, Samsung, LG, Maytag, Whirlpool, and more based on lab tests for temperature regulation, ease of use, and more. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns. They don't care as long as they sell things. And a nice container for eggs. Each category combines style and function with visible features such as "food-showcase door" (a.k.a. It's 2 months since I complained about my fridge. The fridge is a 4 door bottom freezer. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. Sign up to receive our free weekly newsletter. It also lets you know when to change the filter. Samsung refrigerators are built to last and come in a variety of sizes, styles and colors. ft. capacity. Usig protection plan and given the run around. ft. Lisa Heilman, of Sanford, can relate. One of the best refrigerators money can buy. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. Samsung French door refrigerator reviews are the first step in looking for a French door refrigerator made by Samsung. So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. Samsung Stainless Steel Kitchen Appliances at Yale Appliance in Hanover . The type, size, capacity and functions affect the price of a Samsung refrigerator. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Written by Mark Brezinski. I really like the slide and reach shelf for deli type items - very convenient. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. The refrigerator has a lot of space in it and is well lit too. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. Is your fridge stuffed? This is a the worst product I have ever purchased. Samsung is statistically one of the most reliable products sold. Worst customer service ever. I currently have no door bins to use. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. Models with luxury features can be pricey, but many customers think the extra cost is worth the convenience the options provide. The only thing that had to be repaired was the ice maker that kept getting jammed. FAQ. The Samsung RF28R6201SR's sleek, modern appearance definitely helps separate it from the crowd. Adrianna Iwasinski, Investigative Reporter. The company called … Samsung recommends using only their branded filters. Find answers to service and warranty questions or how to contact Support. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent. Samsung Refrigerators Review. Also, the water and ice cube dispenser on the outside of the left door has no light and the water stream dispenses the water too … Discounts are available for military personnel, government workers, educators and students. They received the documents with no response. The refrigerator is also designed that is difficult to take apart to clean should there be a spill. Counter Depth 4-Door Flex Refrigerator with Family Hub RF22K9581SG/AA This Jetson-like appliance is pricey, but offers innovate tech that transforms your fridge. She says it didn't help. Best Buy has honest and unbiased customer reviews for Samsung - 27 cu. The average temperature was 39°F, which is safe, but we recommend keeping fridges at 37°F. Refrigerators Support helps users troubleshoot common issues. Also, the product is quite spacious and well organized. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. Unfortunately, Samsung is also now the most widely sold brand in the US. And if I leave it alone, it will freeze all on its own.". 3 The following Samsung Refrigerator models were awarded the U.S. Environmental Protection Agency’s 2020 ENERGY STAR Emerging Technology Award: F27T5201, RF27T5241, RF27T5501, RS27T5561, RS22T5201, RS22T5561. "And it's certainly safer than a blow dryer.". Samsung Electronics Refrigerator reviews: Horrible Customer Service or lack there of. We have spent $1000 and still have a buzzing refrigerator. I advice people when buying to not look at the brand but its after sales service. Samsung Refrigerators - Main Categories. I've had the refrigerator for over 5 years and it has been good. Samsung refrigerators cost from $700 to more than $4,500. She says she paid more than $3,000 and started having problems with it during the first month of ownership. Some key features include Wi-Fi connectivity, FlexZone, ENERGY STAR certification, autofill water pitchers and ice makers. Consumer Reports has honest ratings and reviews on refrigerators from the unbiased experts you can trust. More Samsung Singapore Refrigerator Complaints & Reviews. Heilman says she paid more than $1,800 for her Samsung refrigerator. The best refrigerators from reliable brands like GE, Samsung, LG, Maytag, Whirlpool, and more based on lab tests for temperature regulation, ease of use, and more. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Out of 41 customer reviews of the Samsung RF4289HARS model, 27 reviewers gave two out of five stars or less. You can find contact details for Samsung above. I suspect both Samsung and Unique Service Repair are better than this. Refrigerators Support helps users troubleshoot common issues. Whirlpool. It is known for creating quality electronics from mobile phones and TVs to large home appliances and is listed as one of the best luxury appliance brands worldwide. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. Its design is a very pretty. Samsung should be held responsible in my personal opinion.". Samsung makes smart vacuums, laundry appliances and kitchen appliances, including refrigerators. The freezer also has a light, something my prior refrigerator did not have. Unsubscribe easily. Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. All in all, I would give it a 10! "There's Miami, Ohio, Texas, California, Illinois. Don’t let a jam-packed fridge spoil a week’s worth of meals, or allow the strong smell of leftover onions from yesterday’s barbecue transfer onto everything else. Be the first one to find this review helpful. Initial Samsung complaints should be directed to their team directly. I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. Samsung Uk Promo - scam mail! She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. this refrigerator was not functioning from 04.07.2007 and a complaint was lodged with the dealer on the same day. (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) I have always taken good care of my appliances so they will last a long time. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. Get buying tips about Refrigerators delivered to your inbox. Enjoy reading our tips and recommendations. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping. I have purchased this particular Samsung Refrigerator on 29th December 2012 in one of the showroom in Kochi . Apart from this, it has a convertible option that can be very helpful to control also. They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order. If you're looking for a modern-looking French door fridge with strong performance, plenty of room for groceries, and unique, helpful features, then take a close look at the Samsung … If you need help with the Public File, call 407-291-6000. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". “Repair” efforts and eventual refund took months - leaving me, a pregnant mom and my family, without properly refrigerated food … Both Samsung and Unique Services are yet to reply to my bad experience. Copyright © 2020 Consumers Unified LLC. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. "It's completely frozen up top. How do you troubleshoot a Samsung refrigerator? Whirlpool refrigerators continue to get particularly high marks for their reliability and … The freezer is huge and has a light in it. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I am appalled by them as a company and cannot believe that they would treat their customers so poorly. Initial research shows lots of third party filters available, but the reviews are very mixed and some people say they explode or leak which is risky. It is a large capacity fridge. Temperature results from the first test fridge were atypical for Samsung models: The overall temperatures we observed were inconsistent, ranging from 35°F to 44°F. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. There is lots of room to store food in it. For more information about reviews on ConsumerAffairs.com please visit our I sent several more emails asking for a reply. The company produces several models of refrigerators and includes a warranty. Unsubscribe at any time. door-in-door) design, FlexZone technology which is revealed on 4-door refrigerators where you can fine tune the temperature in the pull-out drawer by food type. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. Also, the product is quite spacious and well organized. The freezer bins have cracked at the joints. Also, Controls are Digital, to be honest they work great but I have never touched them. Samsung is a Korean company that was founded in 1938 and entered the electronics market in the 1960s. Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! Find answers to service and warranty questions or how to contact Support. 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